Effective Date: August 8, 2026
Sante Health (“Sante Health,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Website Privacy Policy describes information that may be collected when you visit or interact with https://www.thesantemethod.com (the “Website”), how that information may be used and shared, and choices that may be available to you.
This Privacy Policy applies primarily to information associated with the public Website.
Because Sante Health is a healthcare provider, certain information maintained by Sante Health may constitute protected health information (“PHI”) governed by the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable healthcare privacy laws.
Sante Health maintains a separate Notice of Privacy Practices (“NPP”) governing applicable PHI.
This Website Privacy Policy does not replace Sante Health’s Notice of Privacy Practices.
Where information constitutes PHI subject to HIPAA, Sante Health’s Notice of Privacy Practices and applicable healthcare privacy laws govern Sante Health’s use and disclosure of that information.
Depending upon how you interact with the Website, we may collect information you provide directly, including:
Name;
Email address;
Mobile or other telephone number;
Mailing or contact information;
Newsletter or mailing-list subscription information;
General inquiries or messages;
Appointment-request information;
SMS/text messaging preferences and consent, when applicable; and
Other information you voluntarily provide.
Please do not include sensitive medical information or PHI in ordinary Website inquiries unless Sante Health specifically directs you to an approved secure communication channel.
We may also automatically collect certain technical or Website-use information, which may include:
IP address;
Browser and device information;
Operating system;
Pages visited;
Referring URLs;
General geographic information derived from an IP address;
Website interactions;
Cookie identifiers; and
Analytics and similar technical information.
The Website may provide links that redirect patients or prospective patients to Sante Health’s designated secure EMR, patient portal, appointment platform, telehealth platform, or other healthcare system.
Medical and patient information submitted through those systems may be subject to different or additional privacy notices, terms, and safeguards.
Visitors should use the secure systems designated by Sante Health when submitting medical information.
Sante Health may use information collected through the public Website to:
Operate and maintain the Website;
Respond to inquiries and requests;
Facilitate appointment requests or direct visitors to appropriate scheduling systems;
Provide requested information;
Manage newsletter and mailing-list subscriptions;
Send permitted marketing communications;
Provide SMS/text communications when consent has been provided;
Improve Website functionality and user experience;
Analyze Website traffic and usage;
Protect Website and information security;
Detect misuse, fraud, or technical problems;
Maintain appropriate records;
Comply with applicable legal obligations; and
Protect Sante Health, its patients, users, and others.
Uses and disclosures of PHI are governed separately by Sante Health’s Notice of Privacy Practices and applicable healthcare privacy laws.
If you voluntarily join a Sante Health mailing list, request educational materials, or otherwise opt in to marketing communications, Sante Health may use the contact information you provide to send newsletters, educational information, practice updates, promotions, or related communications as permitted by applicable law.
You may unsubscribe from marketing emails using the unsubscribe mechanism contained in applicable communications.
Unsubscribing from marketing communications does not necessarily affect communications relating to appointments, patient care, transactions, security, legal notices, or other non-marketing matters.
If you voluntarily provide your mobile telephone number to Sante Health and consent to receive text messages, Sante Health may use your mobile number to send communications consistent with the consent you provided. Depending upon the applicable opt-in, communications may include appointment-related, informational, service-related, or marketing messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All other categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. Text messaging originator opt-in data and consent will not be shared with third parties, except vendors or service providers that support the delivery of Sante Health’s text messaging services as necessary to provide those communications.
Sante Health does not sell SMS/text messaging opt-in information or consent.
Consent to receive marketing text messages is not a condition of purchasing goods or receiving healthcare services, except where otherwise permitted by applicable law.
Message frequency may vary. Message and data rates may apply.
You may opt out of applicable text communications by replying STOP to a message. You may request assistance by replying HELP or contacting Sante Health at Info@thesantemethod.com.
Opting out of marketing text messages does not necessarily prevent Sante Health from communicating with you through other lawful channels or from sending communications that are necessary for patient care, security, transactions, or other purposes permitted by applicable law and your communication preferences.
Patients should not send sensitive medical information or PHI by SMS/text unless Sante Health has specifically designated the messaging system as an appropriate secure communication channel.
Santé Health maintains reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
Website hosting and maintenance;
Appointment scheduling;
Secure patient and EMR systems;
Email delivery;
Mailing-list management;
SMS/text message delivery;
Analytics;
Information technology and cybersecurity;
Payment processing;
Customer or patient support; and
Other operational services.
Service providers are permitted access to information as appropriate to perform services for Sante Health and are subject to applicable contractual and legal obligations.
For clarity, the sharing described in this section does not authorize Sante Health to share mobile information with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from general information sharing and will not be shared with third parties except as necessary for service providers supporting Sante Health’s messaging program.
Sante Health may also disclose information when required or permitted by law, in connection with certain business transactions, to protect legal rights or security, or with your authorization or consent.
Where a third-party service provider handles PHI on behalf of Sante Health and HIPAA requires a Business Associate Agreement or other safeguards, Sante Health will address those obligations as required by applicable law.
The Website may use cookies, pixels, tags, analytics technologies, and similar tools to operate the Website, understand Website traffic, remember preferences, measure performance, and support permitted marketing activities.
These technologies may include:
Essential cookies;
Functional cookies;
Performance and analytics technologies; and
Marketing or advertising technologies, where used.
Visitors may be able to manage certain cookies through browser controls or Website consent tools.
Sante Health should evaluate analytics and advertising technologies carefully before deploying them on pages or systems that may involve patient information or PHI.
Sante Health recognizes that tracking technologies used on healthcare websites may create additional privacy considerations.
Sante Health does not intend for Website advertising or analytics technologies to receive PHI through secure patient systems unless the disclosure and use are legally permissible and appropriate safeguards are in place.
Secure patient portals, EMR systems, authenticated healthcare areas, appointment workflows, and Website pages that may reveal sensitive healthcare information should be evaluated separately when configuring analytics, advertising pixels, session-replay technologies, or similar tracking tools.
Sante Health may use third-party technology providers to support Website and business operations.
Those providers may maintain their own privacy policies and terms. Information submitted directly to a third-party service may therefore also be processed according to that provider’s applicable policies.
Use of a third-party platform does not change Sante Health’s obligations under applicable healthcare privacy laws where those laws apply.
Sante Health uses reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.
Patient-facing forms and medical information may be routed to Sante Health’s designated secure EMR or other secure healthcare system.
Nevertheless, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Visitors therefore should not send sensitive medical information through ordinary email, general public Website forms, social media, or other non-secure communication channels unless specifically instructed by Sante Health.
Sante Health may retain Website information for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, regulatory, operational, security, and recordkeeping requirements.
Retention of medical records and PHI may be governed by separate healthcare laws, professional requirements, Sante Health policies, and Sante Health’s Notice of Privacy Practices.
California residents may have rights concerning certain personal information under applicable California privacy laws.
Depending upon which laws apply to particular information and Sante Health’s activities, those rights may include rights to request information concerning collection or use, request correction or deletion, and exercise other applicable privacy choices.
Certain medical information, PHI, healthcare information, or entities may be subject to statutory exemptions or separate healthcare privacy requirements.
Requests concerning Website privacy may be submitted to:
Sante Health may need to verify a requester’s identity before fulfilling an applicable privacy request.
You may opt out of promotional email communications by using the unsubscribe link contained in the applicable email.
For applicable SMS/text messaging programs, you may opt out by replying STOP.
Sante Health may continue sending non-promotional communications when necessary or permitted, including communications relating to appointments, services, patient relationships, security, transactions, or legal matters, subject to applicable law and communication preferences.
The public Website is not directed toward children under 13, and Sante Health does not knowingly use the public Website to solicit personal information directly from children under 13 without appropriate authorization.
Healthcare services involving minors, where offered, are governed by applicable consent, confidentiality, medical-record, and healthcare privacy requirements.
The Website may contain links to websites or services operated by third parties.
Sante Health is not responsible for the independent privacy practices of third-party websites. Visitors should review the applicable privacy notice before providing personal information to an external service.
Sante Health is committed to providing a Website experience that is accessible to a broad range of users, including individuals with disabilities.
If you experience difficulty accessing Website content or functionality, please contact Sante Health at Info@thesantemethod.com so that we can understand the issue and, where appropriate, provide assistance or information through an alternative method.
This statement is not intended to represent that the Website has been independently certified as conforming to a particular accessibility standard.
Sante Health may update this Privacy Policy periodically to reflect changes in Website practices, technology, services, or applicable requirements.
When changes are made, the Effective Date at the beginning of this Privacy Policy will be updated.
For questions, concerns, or requests concerning this Website Privacy Policy, contact:
Sante Health
860 Hampshire Rd, Suite M
Westlake Village, CA 91361
Email: Info@thesantemethod.com
HIPAA / PRIVACY COMMUNICATIONS NOTICE
Your privacy matters to Sante Health.
Please do not send sensitive medical information or protected health information (“PHI”) through general Website contact forms, ordinary email, social-media messages, or other non-secure communication channels.
For medical information, patient forms, medical history, medication information, laboratory information, treatment questions, photographs containing sensitive health information, or other private healthcare communications, please use the secure EMR, patient portal, or patient communication system designated by Sante Health.
Electronic communications outside designated secure systems may present privacy and security risks.
Sante Health maintains a separate HIPAA Notice of Privacy Practices describing how applicable protected health information may be used and disclosed and explaining your rights concerning that information.
For a medical emergency, call 911 or seek appropriate emergency medical care. Do not use the Website, email, text messaging, or online appointment system for emergency medical needs.
Questions regarding Website privacy may be directed to:
Sante Health
860 Hampshire Rd, Suite M
Westlake Village, CA 91361
Info@thesantemethod.com
Sante Health respects the privacy of your mobile information and text messaging consent.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All other categories of information sharing exclude text messaging originator opt-in data and consent. Text messaging originator opt-in data and consent will not be shared with any third parties, except vendors or service providers supporting Sante Health’s messaging services as necessary to provide those communications.
Sante Health does not sell SMS/text messaging opt-in information or consent.
Message frequency may vary. Message and data rates may apply.
Where applicable, reply STOP to opt out or HELP for assistance.
For questions, contact Info@thesantemethod.com.
Notice: Sante Health periodically reviews and updates this Privacy Policy to reflect changes in applicable laws, regulations, technologies, and practice operations. Continued use of this website constitutes acceptance of the most current version of this Privacy Policy.e
